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Division of Student Development
2 East South Street
Galesburg, IL 61401-4999
Fax: 309-341-7077
Check in with the receptionist
When you go to a health care facility, sign in with the receptionist and give him/her your insurance card. If it's your first time visiting, you'll need to provide information like your name, address, previous medical history, etc. After signing in, wait in the reception area until your name is called. If the facility requires appointments, you'll be seen at the time of your appointment. If it doesn't require appointments, you and other patients will be seen in the order of arrival.
Billing
Your insurance policy might specify a co-pay or co-insurance for your visit to the facility. If it does, you'll pay that before leaving the facility. In most cases, the facility will send your bill to your insurance company. The insurance company will compare your policy with the services you received and identify what your policy covers. The company will then pay the covered expenses, according to the benefits of your policy, and the health facility will send you a bill for the difference between the charges you incurred and what your insurance company covered. You can often pay by check or credit card.
Follow up
In some cases, the doctor might request that you make a follow-up appointment. In other cases, you won't need to visit the doctor again unless your condition worsens or does not improve.
Prescription medication
The doctor may decide that you need prescription medication. If so, his or her office will send your prescription to a local pharmacy. Please note that most insurance plans will share the cost of prescription medication with you, but not the cost of over-the-counter medication. See below for more information about getting a prescription.
In the case of a life-threatening or serious medical emergency, go to a hospital emergency room. Call 911 for ambulance transportation if you do not have other transportation. At the emergency room, you and other patients there will be seen in the order of the severity of your condition. If you go to the emergency room for something that's not an emergency, the visit will be expensive and you may have to wait a long time to receive treatment. Your insurance provider may not pay for your treatment if you're not being treated for an emergency. If you need to see a doctor when our on-campus Heath and Counseling Services is closed, but it is not an emergency, go to OSF Prompt Care.
What is an emergency?
It may be difficult to judge what is an emergency. Consult the American College of Emergency Physicians for more information.
Dial 911 for any emergency
In the U.S., you can reach the police department, fire department, or ambulance by dialing 911. When you dial 911, an operator will answer the phone and ask you what the emergency is. The operator will then dispatch the appropriate service (police, fire, or ambulance) if necessary. You'll be asked to describe the problem and your location. You can call 911 for yourself or for another person. You might need to call the police department or the hospital for non-emergency services. If you're not calling for an emergency, don't dial 911—it's important that phone lines are open to assist people who are having emergencies. The police department and hospitals have non-emergency, local phone numbers.
If your doctor prescribes a prescription medication for you, you can choose where to have it filled. The most convenient pharmacy for students is Hyvee on Main Street. The Hyvee on Main Street can deliver prescription medicine to students at Post Hall. There's a $3 delivery charge, and the pharmacy will need to know how you want to pay for your prescription (credit or debit card, cash, or check) ahead of time. If you want to have your prescription delivered, ask for your prescription to be filled at Hyvee on Main Street. Call Hyvee's pharmacy at (309) 342-1619 to provide your insurance information and coordinate the delivery of your prescription.
Other pharmacies in Galesburg include:
• Walgreens, 1057 E Main St. Phone: (309) 341-2446
• Walgreens, 844 W Fremont St. Phone: (309) 343-5141
• Walmart, 659 Knox Square Dr. Phone: (309) 344-2254
• Target, 1071 W Carl Sandburg Dr. Phone: (309) 344-3211
Health care in the U.S. is expensive—but by making smart choices, you can ensure that you receive excellent health
care and minimize what you pay for it.