Crisis Sessions

What do I do if I'm in crisis?

During office hours, call Counseling Services at 309-341-7492 or walk over to the office for a Same Day Appointment.

After hours, call Campus Safety at 309-341-7979 and they can help you in reaching assistance.

Call 911 if there is any immediate danger to self or others.

To speak to a skilled, trained counselor at a 24 hour crisis center, call 988 or 800-273-8255 or text "Hello" to 741741.

TimelyCare is Now Available

TimelyCare provides a service, TalkNow, that offers on-demand, 24/7 services for mental and emotional support and crisis management by masters-level behavioral health professionals.

Knox is partnered with TimelyCare, so the information and resources you receive are specific to Knox College and the surrounding area. 

To access TimelyCare, please visit timelycare.com/knox or download the TimelyCare app from your app store and register with your Knox email address. You can then start visits from any web-enabled device – smartphone, tablet, laptop, or desktop – anywhere in the United States. 

For more information, view this quick tutorial.

What is a crisis?

A mental health crisis is defined by an individual's experience, not by an external event. If you believe you are experiencing a crisis, we prefer to see you. Below is a list of experiences that may lead someone to seek crisis services.

• Imminent suicidal thoughts and/or a plan
• Imminent homicidal thoughts
• Losing emotional control severely
• Gross impairment in thinking ability
• Exhibiting bizarre behavior
• Experiencing a recent trauma
• Experiencing auditory/visual hallucinations and/or delusions

Not a crisis, but still need quick help?

We now offer Wellness Appointments. Wellness Appointments provide an opportunity to talk with a counselor about your immediate concerns. These are scheduled during a time in which a counselor is available to meet during that same day. These are not counseling sessions. These appointments serve as a "check-in" to discuss concerns and develop a plan of action to move forward.

How do I cope with a crisis?

Effective coping in crisis situations can help to lessen possible long-term impacts on your health. A crisis is also an opportunity to build positive skills, increase self-knowledge, and promote resiliency. Below are signs of positive coping strategies that can help guide you through a tough situation.

• Actively explore resources and search for information
• Openly express both positive and negative emotions
• Practice tolerating feelings of frustration and take things slow
• Actively seek help from others
• Break problems into manageable pieces & work on one at a time
• Be aware of emotional fatigue; pace coping efforts and maintain control
• Be flexible and accepting to change, both internal and external
• Trust in yourself and others; cultivate a basic optimism toward outcomes
• Know that moderate anxiety is healthy and motivating, and learn to use it productively